Raffles
Residences Manager (Luxury Branded Residences, Russian Speaker)
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 03/04/2026
Job overview
Date posted
17/02/2026
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
03/04/2026
Job description
The Residences Manager at Raffles the Palm Dubai is responsible for the end-to-end management of Raffles Residences, ensuring exceptional luxury service and brand consistency. The role encompasses oversight of Resident Services, Owner Relations, Housekeeping, Engineering Coordination, Security, and all resident-facing touchpoints. This includes supervising the residential team, managing day-to-day operations, planning and directing operations to achieve KPIs in resident satisfaction, service excellence, and asset upkeep, supporting the annual budgeting process, monitoring operational expenses, coordinating with internal hotel departments, personally welcoming VIP residents, documenting operational issues and feedback, and maintaining a visible presence throughout the residences. The manager ensures residents and owners receive a personalized and seamless experience while embodying Raffles brand values, Code of Ethics, and culture of service excellence.
Required skills
Key responsibilities
- Plan, direct, and oversee all residential operations to achieve objectives in Resident Satisfaction, service excellence, asset upkeep, brand consistency, and operational performance.
- Support the annual budgeting process for the Residences and ensure all operational expenses are within the guidelines set by Accor and Raffles.
- Manage the Residences budget in coordination with the Hotel Manager and Finance Department, ensuring cost control and efficient resource management.
- Lead and guide the Residence Services team, including Housekeeping, Maintenance, Security, and Concierge, to achieve Key Performance Indicators (KPIs) in service quality, response times, and resident engagement.
- Ensure all resident communications—including check-in/check-out, concierge requests, and updates—adhere to Raffles standards and provide a seamless, personalized experience.
- Coordinate with internal hotel departments to guarantee consistent, high-quality service delivery for all residents.
- Personally welcome key residents and VIP guests, ensuring an elevated and bespoke experience.
- Document all operational issues, resident feedback, and incidents, ensuring thorough follow-up and implementation of preventative measures.
- Maintain a visible presence throughout the Residences, engaging with residents and colleagues to foster team spirit and ensure resident satisfaction.
- Embody and promote the Raffles brand values, Code of Ethics, and culture of service excellence.
Experience & skills
- Fluency in Russian (native or near-native) and excellent command of English.
- Degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum 5 years of experience in luxury hospitality, branded residences, serviced residences, or high-end property management, ideally with UHNW clientele.
- Proven experience managing teams, maintenance, and resident services in a luxury environment.
- Strong operational and service acumen with an excellent understanding of luxury branded residences.
- Demonstrated leadership in managing multicultural teams and motivating staff effectively.
- Excellent organizational and problem-solving skills with meticulous attention to detail.
- Ability to analyze operational and financial data to optimize performance and efficiency while maintaining high service standards.
- Strong communication, interpersonal, and diplomatic skills for interaction with residents, owners, teams, and vendors.
- Discretion, confidentiality, and professional integrity.
- Flexible and adaptable, capable of responding to resident needs and operational challenges at any time.