Abu Dhabi Islamic Bank
Operations Supervisor
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
- Urgent
Report job as expired
Job expiry date: 19/07/2025
Job overview
Date posted
04/06/2025
Location
Dubai, United Arab Emirates
Salary
AED Undisclosed per month
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
19/07/2025
Job description
Assist the unit manager to ensure the smooth running of all operational activities related to the VISA Direct product (Cards, Wallets & Accounts). Ensure defined operational processes are followed in line with Policies and Procedures and UAECB regulations. Support the unit manager with various reports and requirements. Perform duties as a Team Lead/Checker for VISA Direct transactions, bulk fund transfers, UAEFTS, and other operations.
Required skills
payment processing
cross border payments
domestic payments
RPA automation
transaction reconciliation
bulk payment handling
UAEFTS
data archival
EOD reconciliation
day end reporting
risk control self assessment
business continuity planning
PC skills
banking operations
payment engine monitoring
transaction verification
account reconciliation
offshore activity management
BIA BCP testing
process automation
Key responsibilities
- Review and approve transactions for VISA Direct, salary payments, pension payments, book transfers, and bulk payments.
- Monitor VISA Direct queue on Payment Engine and act on necessary updates.
- Perform and validate daily EOD reconciliation for VISA Direct transactions and resolve anomalies.
- Respond to all VISA Direct related queries received via email or other mediums.
- Handle RPA BOT activities for bulk payments and monitor associated reports.
- Manage offshore activities related to payment processing.
- Review transactions against day-end reports to ensure accuracy and genuineness.
- Report exceptions and deviations to department management for guidance.
- Maintain and archive department records in an organized manner.
- Verify and approve transaction/account reconciliations and ensure resolution of outstanding items.
- Participate in training programs and train junior staff to enhance performance.
- Support the team leader in maintaining time standards, team spirit, and service quality.
- Ensure compliance with ADIB policies, guidelines, and high operational controls.
- Collaborate with the department head on automation processes involving other departments.
- Participate in monthly/periodic RCSA-GRC exercises for risk minimization and effective controls.
- Take part in periodic BCM tasks such as BIA, BCP, and call testing.
- Handle additional assignments or projects as assigned by management.
- Resolve customer disputes and inquiries efficiently.
Experience & skills
- 2-3 years of experience in a similar role.
- Banking experience in cross border and domestic payments.
- Bachelorās degree.
- Thorough understanding of bank policies and product knowledge.
- Good understanding of technological issues and sound analytical ability.
- Strong PC skills.
- Knowledge of payment processes and relevant systems.
- Ability to work independently with minimal supervision.
- Fluency in English; Arabic is preferable.
