Job description

The Quality Specialist at Wheely supports chauffeur performance enhancement and service-level consistency across the luxury ride-hailing ecosystem. The role ensures every chauffeur–passenger interaction meets Wheely’s high-end standards by conducting detailed investigations using tools such as Jira, gathering evidence, and managing incident reviews. Responsibilities include running both in-person and virtual coaching sessions in alignment with the Chauffeur Performance Management Framework, performing Mystery Shopper journeys to validate real-world service delivery, and providing live feedback to chauffeurs to reinforce Wheely’s luxury standards. The role contributes insights through basic data analysis, trend observation, and quality assessment to support continuous improvement. The position demands exceptional attention to detail, a methodical approach, familiarity with high-discipline sectors such as luxury hospitality, luxury retail, HR, L&D or Quality Control, strong communication skills, and the ability to operate flexibly across office work, citywide mystery shopping, and some remote work. Equity, private medical insurance, journey credits, lunch allowance, and development subsidies accompany the full-time Dubai-based role.