Job description

The Front Office Supervisor in a luxury hotel oversees the daily operations of the front desk and reception team. The role involves supervising Receptionists during shifts, coordinating with other departments such as Butler, Housekeeping, and Engineering, and ensuring smooth daily operations. Responsibilities include reviewing logbooks, verifying equipment, handling guest complaints, implementing Front Office OSM standards, and maintaining professionalism at all times. The supervisor ensures guests’ check-in and check-out processes are smooth, manages room allocation, special requests, and registrations, handles cashiering and foreign exchange transactions, conducts night audits, and oversees reservation processing. The position also requires monitoring team trainings, performing fire and first aid procedures, maintaining guest information accuracy, issuing room key cards, and ensuring effective guest security. Additional duties include upselling, VIP coordination, filing reports, and communicating shift updates to ensure seamless operations. Fluency in English and Arabic, proficiency with Property Management Systems, and the ability to remain calm under pressure are essential for success.