Job description

The Multi-Property Sales Manager (Luxury Wholesale Travel) at The Abu Dhabi EDITION is accountable for proactively soliciting and handling sales opportunities across properties, ensuring business is turned over properly and in a timely fashion for proper service delivery. The position assists in leading all day-to-day sales activities with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives and personal sales goals. The role works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary, and not duplicative, while building and strengthening relationships with existing and new customers to enable future bookings through activities such as sales calls, entertainment, FAM trips, and trade shows. The position develops relationships within the community to expand the customer base, manages relationships with key internal and external stakeholders, and provides accurate, complete, and effective turnover to Event Management. The Multi-Property Sales Manager participates in sales calls with the sales team to acquire new business and close on business, and executes and supports operational aspects of booked business including proposal generation, contract writing, and customer correspondence. The role leverages knowledge of market trends and target customer information to maximize revenue by identifying new business opportunities to achieve personal and location revenue goals, understanding competitors’ strengths and weaknesses, economic trends, supply and demand, and selling against competitive positioning. The position closes the best opportunities for the location based on market conditions and location needs, gains deep understanding of the location’s primary target customer and service expectations, and serves customers by understanding their business issues and concerns to offer better business solutions. The role supports the company’s service and relationship strategy, drives customer loyalty through service excellence across each customer experience, grows share of account, executes company customer service standards, provides excellent customer service aligned with daily service basics, sets a positive example for guest relations, and interacts with guests to obtain feedback on product quality and service levels. The position operates within the luxury hospitality environment of EDITION Hotels under Marriott International, targeting sophisticated and knowledgeable consumers seeking quality, originality, design, and service excellence within the wholesale travel sales segment.