Key responsibilities

• Manage and respond promptly to onboarding-related queries from new joiners and internal stakeholders
• Coordinate all pre-joining formalities, including documentation, e-ticket arrangements, and hotel bookings for new hires
• Facilitate corporate induction and ensure a smooth transition of new employees into the organization
• Process and track government formalities such as employment visa, labor card, and other regulatory documentation
• Ensure compliance with UAE labor laws and Al-Futtaim’s internal HR policies during the onboarding process
• Maintain accurate and confidential employee data in SAP HR and other HRIS systems
• Collaborate with HR business partners, line managers, and other departments to resolve onboarding issues efficiently
• Develop and maintain onboarding reports, dashboards, and work-in-progress trackers
• Support audits and internal reviews by providing accurate onboarding records and documentation
• Contribute to continuous improvement initiatives in onboarding processes and candidate experience
• Monitor feedback and satisfaction surveys to identify improvement areas in onboarding and induction
• Advise managers and employees on HR procedures and onboarding requirements across MENA locations
• Ensure timely escalation of pending cases and maintain effective communication with stakeholders
• Demonstrate high standards of customer service and represent HR professionally at all times