Job description

The Workforce Management Assistant role at Tamkeen Technologies in Riyadh, Saudi Arabia focuses on supporting workforce management operations to ensure efficient and optimized customer service delivery. The role involves assisting in workforce forecasting using historical data and projected trends, scheduling staff based on call volume and service level requirements, and contributing to capacity planning to maintain operational efficiency. The position requires monitoring real-time performance metrics, analyzing staffing needs, and preparing reports related to workforce performance, service levels, attendance, and operational efficiency. The assistant supports data-driven decision-making by analyzing workforce trends and identifying opportunities for process improvements. The role also includes maintaining accurate employee scheduling records, tracking attendance, and ensuring workforce data integrity. The Workforce Management Assistant collaborates closely with team leaders and management to resolve scheduling conflicts and optimize resource allocation. Additionally, the role supports continuous improvement initiatives by identifying trends in workforce performance and recommending enhancements to scheduling and forecasting processes to improve service delivery outcomes.