Red Sea Global
Assistant Manager – Ground Services (Operational Control)
- Permanent
- Tabuk, Saudi Arabia
- Experience 5 - 10 yrs
Job expiry date: 24/11/2025
Job overview
Date posted
10/10/2025
Location
Tabuk, Saudi Arabia
Salary
SAR 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
24/11/2025
Job description
The Assistant Manager – Ground Services (Operational Control) supports the safe, compliant, and efficient coordination of all ground handling functions under GACAR Part 151 with specific responsibility for Operational Control, ensuring seamless execution of ramp handling, passenger processing, baggage handling, and surface transport at the aerodrome. Operating as the primary focal point for daily oversight, resource allocation, disruption management, and cross-functional coordination among departments, service providers, and terminal stakeholders, the role enforces regulatory compliance against 151.1(b)(1)(2)(3)(10) (scope of ground handling services), 151.41–§151.47 (personnel responsibilities and qualifications), 151.63 (Ground Operations Manual implementation), 151.71 (training and competency assurance), 151.91 (fatigue risk management), 151.101 (quality and safety compliance), and §151.117 (occurrence reporting), aligned to IATA IGOM and AHM standards and the Company Ground Operations Manual (GOM Part E). The mandate includes real-time monitoring of arrivals/turnarounds/departures; allocation of manpower and GSE; enforcing apron safety protocols and SOPs; leading IROPs contingency activation; maintaining operational logs and documentation; supporting training delivery and recurrent checks with the Training Post-Holder; representing operational control in safety and quality audits; maintaining a live dashboard for aircraft, staffing, equipment, and passenger movement; delivering OTP ≥ 98% and 100% adherence to SOPs/GACA requirements and SLAs; developing workflows and contingency plans (e.g., equipment unavailability, staff shortage, weather, baggage system downtime) with semi-annual drills; coordinating with Passenger Services to meet check-in/boarding/transport timelines and sustain ≥ 90% passenger satisfaction; optimizing deployment schedules with monthly shift evaluations and fatigue management; conducting quarterly compliance checks; producing monthly performance reports (OTP, delay causes, equipment utilization, staffing performance); ensuring 100% training currency per GACA training matrix and GACAR Part 68/§151.73; and maintaining structured coordination with pilots, maintenance, passenger services, resorts, marine logistics, and regulatory bodies.
Required skills
Key responsibilities
- Monitor and manage real-time status of all aircraft ground operations (arrival, turnaround, departure) and act as the operational focal point during service periods
- Allocate manpower, ground service equipment (GSE), and support resources in line with the daily operations plan to meet service level agreements
- Enforce safety procedures, apron discipline, SOPs, and compliance with GACAR Part 151, IATA IGOM/AHM, and internal safety policies
- Lead disruption management by activating contingency procedures, documenting actions, and minimizing operational impact during IROPs
- Maintain accurate records, logs, and occurrence reports in accordance with the operations manual and §151.117, and contribute to root cause analysis and corrective actions
- Support training delivery, recurrent checks, and ensure team members maintain valid certifications as per the GACA training matrix and job function requirements
- Represent the operational control unit in safety and quality audits and reviews, conducting quarterly compliance checks and closing non-conformities
- Operate and maintain a real-time operational dashboard tracking aircraft, staffing levels, equipment availability, and passenger movement to take pre-emptive actions
- Coordinate across ramp, passenger services, baggage handling, surface transport, pilots, maintenance, resorts, marine logistics, and regulatory bodies to ensure seamless operations
- Plan and run semi-annual drills and regularly update process workflows and contingency response plans for equipment unavailability, staff shortage, adverse weather, and baggage system downtime
- Achieve and maintain ≥ 98% on-time performance (OTP) for ground turnarounds and 100% adherence to SOPs, regulatory requirements, and internal safety standards
- Monitor and optimize staffing deployment and shift patterns with monthly evaluations, ensuring fatigue risk management compliance
- Lead or support incident response and reporting for Level 1 and Level 2 occurrences with corrective actions implemented within 5 working days and tracked via QA/compliance systems
- Produce and present monthly operational performance reports analyzing OTP, delay causes, equipment utilization, and staffing performance to drive process improvements
- Assist the Senior Manager Ground Services with day-to-day delivery of certified ground handling services per approved operations specifications
Experience & skills
- Bachelor’s degree in Aviation Management, Airport Operations, or a related field preferred; minimum age 28 years
- Minimum 5 years of progressive experience in airport or ground operations with at least 2 years in a supervisory or control center role
- In-depth understanding of GACAR Part 151, IATA IGOM/AHM standards, apron safety protocols, and Ground Operations Manual implementation
- Proficient in load control coordination, aircraft turnarounds, and irregular operations response with demonstrated resource allocation of manpower and GSE
- Ability to ensure 98% OTP and 100% SOP/regulatory adherence through operational planning, KPI monitoring, and SLA management
- Experience in safety and quality audits, occurrence reporting (§151.117), root cause analysis, and corrective action tracking
- Computer literate with Microsoft Office (Word, Excel, PowerPoint); capable of maintaining real-time operational dashboards and accurate records
- Excellent communication skills with the capacity to maintain confidentiality and handle sensitive subjects; English required, Arabic an advantage
- Willingness to work shifts, weekends, and holidays per operational requirements; self-motivated and willing to travel outstation
- Good working knowledge of statutory and procedural obligations including health, safety, and security; proven problem-solving and decision-making ability; customer service orientation and people management skills
