Key responsibilities

• Promote operational excellence by driving KPIs and SLAs, ensuring high performance, cost efficiency, and enhanced customer satisfaction across SCF portfolios.
• Lead operational strategy for Payables Finance (PF) and Receivables Discounting (RD), ensuring seamless delivery of complex, high-value SCF transactions across multiple jurisdictions.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
• Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.
• Establish and maintain effective procedures and processes to promptly identify and address processing errors, duplicate transactions, or suspicious activities, ensuring the prevention of financial or reputational risks for the Group.
• Enhance client experience by streamlining onboarding, documentation, and transaction management processes, improving turnaround times and service levels.
• Strengthen industry presence by engaging with external stakeholders, representing the bank in forums, and gathering insights on market trends and competitive offerings.
• Oversee cross-border coordination with branches and subsidiaries, aligning SCF processes and ensuring seamless integration across geographies.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Drive digital transformation initiatives by leveraging SCF platforms, automating processes, and enhancing data driven decision-making for operational excellence.
• Drive complex issue resolution, ensuring timely escalation and resolution of high-impact operational challenges with minimal disruption to SCF processes.
• Collaborate with senior leadership across Risk, Compliance, Credit, and Legal to integrate SCF operations into the bank’s broader strategic objectives.
• Drive risk mitigation through the development of robust control frameworks, addressing operational risks proactively, and ensuring compliance with evolving regulatory landscapes.
• Provide expertise on SCF products, policies, procedures, regulatory compliance, and risk management to strengthen the bank’s risk framework.
• Bring in significant leadership to the division/department, ensuring that effective controls and resources are available to manage and control work volumes.
• Oversee recruitment, provide motivation, guidance to employees and reinforce high standards concerning performance, and adherence to the Bank’s values and mission.
• Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
• Identify and encourage people to adopt practices better than the industry standard.
• Continuously encourage and recognise the importance of thinking out-of-the-box within the team.