
Mashreq
Assistant Relationship Manager – Mortgage
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 24/01/2026
Job overview
Date posted
10/12/2025
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
24/01/2026
Job description
The role supports Mashreq’s Mortgage department by sourcing mortgage loans for salaried individuals and business owners in the UAE, building and maintaining strong relationships with existing customers, and identifying potential borrowers to offer tailored mortgage solutions. Responsibilities include guiding customers through the mortgage application process to ensure a smooth experience, staying informed about market trends and competitor offerings, collaborating with colleagues to cross-sell additional bank products, and ensuring full compliance with regulatory and internal policies throughout the loan sourcing process. The role requires maintaining accurate records and documentation for all applications, delivering excellent customer service, and contributing to the bank’s positive brand image. The ideal candidate holds a bachelor’s degree in finance, business administration, or a related field and has at least two years of experience in mortgage sourcing or similar roles, with strong knowledge of the UAE mortgage market, proficiency with mortgage processing systems, strong analytical and communication skills, and a proactive, customer-centric mindset. Fluency in English is required and Arabic is preferred, with a valid UAE driving license considered an advantage.
Required skills
Key responsibilities
- Source mortgage loans for salaried individuals and business owners within the UAE market
- Build and maintain strong relationships with existing bank customers
- Identify potential borrowers and present tailored mortgage solutions
- Guide customers through the loan application process to ensure efficiency and ease
- Stay updated on market trends and competitor offerings to enhance product positioning
- Collaborate with colleagues to cross-sell relevant bank products and services
- Ensure full compliance with regulatory and internal policies during all mortgage sourcing activities
- Maintain accurate documentation and records for all mortgage loan applications
- Provide excellent customer service to enhance the bank’s brand image
Experience & skills
- Hold a bachelor's degree in finance, business administration, or a related field
- Have a minimum of 2 years’ experience in mortgage loan sourcing or a similar role
- Demonstrate strong knowledge of the UAE mortgage market and regulatory requirements
- Possess excellent communication and interpersonal skills
- Be able to work independently and manage a mortgage loan pipeline effectively
- Show proficiency in mortgage processing software and MS Office
- Exhibit strong analytical skills to assess customer needs and recommend suitable solutions
- Demonstrate a proactive and customer-centric approach
- Fluency in English; Arabic fluency preferred
- Valid UAE driving license is an advantage