Job description

The IT Support Services Analyst (L1) role at Tamkeen Technologies is an on-site, full-time position based in Riyadh, Saudi Arabia, focused on supporting and enhancing customer service operations through in-depth analysis and reporting. The role is responsible for conducting detailed analysis of service operations, identifying service performance trends, and supporting continuous process improvement initiatives aimed at improving service quality and operational efficiency. The position contributes by generating analytical insights, preparing precise and comprehensive analytical reports and operational summaries, maintaining structured service documentation, and assisting with the implementation of service enhancement initiatives. The role requires basic proficiency in data analysis and data visualization using tools such as Microsoft Excel and Power BI, along with good knowledge of service operations tools and reporting techniques. Responsibilities include ensuring the accuracy and timeliness of analytical and reporting outputs, organizing documentation and reports for accessibility, monitoring service performance trends, and proposing enhancements to tools, workflows, and analytical processes to improve efficiency and service outcomes.