
Tamkeen Technologies
IT Support Services Analyst (L1)
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 24/03/2026
Job overview
Date posted
07/02/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 10,000 - 15,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
24/03/2026
Job description
The IT Support Services Analyst (L1) role at Tamkeen Technologies is an on-site, full-time position based in Riyadh, Saudi Arabia, focused on supporting and enhancing customer service operations through in-depth analysis and reporting. The role is responsible for conducting detailed analysis of service operations, identifying service performance trends, and supporting continuous process improvement initiatives aimed at improving service quality and operational efficiency. The position contributes by generating analytical insights, preparing precise and comprehensive analytical reports and operational summaries, maintaining structured service documentation, and assisting with the implementation of service enhancement initiatives. The role requires basic proficiency in data analysis and data visualization using tools such as Microsoft Excel and Power BI, along with good knowledge of service operations tools and reporting techniques. Responsibilities include ensuring the accuracy and timeliness of analytical and reporting outputs, organizing documentation and reports for accessibility, monitoring service performance trends, and proposing enhancements to tools, workflows, and analytical processes to improve efficiency and service outcomes.
Required skills
Key responsibilities
- Conduct in-depth analysis of customer service operations to identify performance trends and improvement opportunities.
- Prepare precise and comprehensive analytical reports and operational summaries related to service performance.
- Generate insights to support service quality and efficiency enhancement initiatives.
- Maintain accurate and up-to-date service documentation and reporting outputs.
- Support the implementation of service improvement and service enhancement initiatives.
- Monitor service performance trends and proactively identify areas for optimization.
- Organize and manage analytical documentation and reports to ensure easy access and alignment with departmental timelines.
- Provide analytical support to internal team members to support collective service improvement objectives.
Experience & skills
- Hold a Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Have a minimum of 2 years of experience in customer service operations, service performance analysis, or related functions.
- Demonstrate basic proficiency in data analysis and data visualization tools including Microsoft Excel and Power BI.
- Possess strong documentation and report-writing capabilities using structured reporting techniques.
- Have good knowledge of service operations tools and service performance reporting techniques.