John Crane
Field Service Engineer - Mechanical Seals & Rotating Equipment
- Permanent
- Manama, Bahrain
- Experience 5 - 10 yrs
Job expiry date: 13/10/2026
Job overview
Date posted
29/08/2026
Location
Manama, Bahrain
Salary
Undisclosed
Compensation
Comprehensive package
Job description
In this role you will provide reliability engineering support at John Crane's Bahrain team, delivering prompt technical support, clear feedback, and exceptional service to clients, with strong expertise in mechanical seals and rotating equipment. You will ensure that service activities and the working environment meet group standards relating to HSE and quality at all times, fostering a positive and productive work environment. You are responsible for service order processing, planning, executing, and monitoring workshop activities, ensuring workshop loading is balanced and costs and KPIs are monitored in line with demand. Your responsibilities include driving implementation and participation in John Crane Tier Review and other operational planning and improvement processes, collaborating with Sales and Customer Operations colleagues to eliminate bottlenecks. You will drive active management of inventory initiatives across your assigned region, and conduct regular customer site visits to install and troubleshoot mechanical seals and associated equipment. You are responsible for supporting the Reliability Team on Global Service contracts execution, producing comprehensive seal observation reports, and performing on-site and in-workshop repairs with precision and expertise. You will assist end users during shutdowns and project commissioning, support and maintain refurbishment contracts, and conduct measurements and site surveys while coordinating installations. In this role you will collaborate with stakeholders, local teams, and agents, participate in technical reviews, and maintain and increase the company's market presence with key end users while identifying new opportunities within your assigned territory.
Required skills
Key responsibilities
- Ensure that service activities/environment meet group standards relating to HSE/Quality at all times
- Foster a positive and productive work environment
- Plan, execute, and monitor workshop activities through effective use of business system tools and communication
- Ensure workshop loading is balanced and costs/KPIs are monitored in line with demand
- Drive implementation and participation in John Crane Tier Review and other operational planning and improvement processes
- Collaborate with Sales and Customer Operations colleagues to eliminate bottlenecks and improve the overall value stream
- Drive active management of inventory initiatives across the assigned region, in line with John Crane strategy and targets
- Manage competing and dynamic priorities
- Conduct regular customer site visits to install and troubleshoot mechanical seals and associated equipment
- Support the Reliability Team on Global Service contracts execution, monitoring delivery performances and other contractual KPIs
- Produce comprehensive seal observation reports, including detailed analysis and recommendations
- Perform on-site and in-workshop repairs with precision and expertise
- Assist end users during shutdowns and project commissioning
- Support and maintain refurbishment contracts
- Conduct measurements and site surveys while coordinating installations
- Collaborate effectively with stakeholders, local teams, and agents
- Participate in technical reviews to ensure the optimal performance of products and services
- Maintain and increase the company's market presence with key end users while identifying new opportunities within the assigned territory
- Establish and nurture strong relationships with end users
- Discuss and solve complex equipment issues and support project requirements for all customers
Experience & skills
- Hold a bachelor's degree in Mechanical Engineering or a closely related field, providing the technical foundation needed to understand mechanical seals and rotating equipment at a design and operational level
- Bring over 5 years of hands-on experience in engineering and field service, reflecting the practical, on-the-ground expertise this role demands beyond theoretical knowledge
- Show a specific focus within that experience on mechanical seals and refinery rotating equipment, since this is the core technical domain the role covers, from installation through troubleshooting and repair
- Demonstrate proven ability to perform effectively in proactive, multinational, and multicultural environments, reflecting the international nature of John Crane's operations and the diverse stakeholder groups this role interacts with
- Show strong technical knowledge of John Crane's product portfolio, or demonstrate the ability to rapidly acquire deep product understanding if not already held, indicating openness to strong technical candidates from adjacent backgrounds who can ramp up quickly
- Demonstrate comfort managing competing and dynamic priorities, since the role spans workshop planning, customer site visits, contract execution, and technical reviews simultaneously
- Show experience or aptitude for producing detailed technical documentation, such as seal observation reports, given the role's responsibility for analysis and recommendations based on field findings
- Demonstrate the ability to build and sustain customer relationships, since the role includes proactively identifying new opportunities and maintaining market presence with key end users
- Show familiarity with structured operational improvement processes, reflecting the role's expectation to participate in John Crane's Tier Review and related planning and improvement activities
- Demonstrate a service-oriented mindset combined with hands-on technical problem-solving ability, since the role blends direct client-facing service delivery with precise on-site and workshop repair work