Emirates NBD
Head of Integration, Retail Banking
- Permanent
- Dubai, United Arab Emirates
- Experience 15 - 20 yrs
- Urgent
Job expiry date: 28/11/2026
Job overview
Date posted
14/10/2026
Location
Dubai, United Arab Emirates
Salary
AED 60,000 - 100,000 per month
Compensation
Comprehensive package + relocation
Experience
15 - 20 yrs
Seniority
Director
Qualification
Bachelors degree
Expiration date
28/11/2026
Job description
Merger value from Emirates NBD's acquisition of RBL, in revenue, cost, operational and customer synergies, ultimately rests on the workstreams this Head of Integration oversees from Meydan, Dubai. Working as a key advisor to the overall Head of Integration, you turn the integration strategy and target operating model into executable plans across business, products, operations, technology and support functions. Product and customer proposition integration is a major area, covering portfolio optimization, pricing harmonization and channel decisions, with customer experience kept at the centre. Support functions from Operations and Contact Centre to Finance, HR, Procurement and Compliance move toward standardized processes, controls and service models under your direction. Governance forums, executive communications and Board-level reporting rely on your input. Risk oversight spans operational, technology, customer and regulatory exposures, with compliance, audit, legal and conduct obligations built into every activity. Synergy assumptions get challenged, benefits are monitored, and workstreams are held accountable when targets slip. Expect to bring 18 or more years of experience, including 8 in banking or financial services, 5 leading large transformation or integration programmes and mandatory M&A integration experience, ideally with a Retail Banking background in cards, loans and liabilities.
Required skills
Key responsibilities
- Own the development and execution of the integration strategy and target operating model
- Sequence integration priorities and transformation objectives across business functions
- Accelerate operating model transformation and synergy realization initiatives
- Challenge integration plans to keep them aligned with strategic objectives
- Counsel the Head of Integration and Executive Leadership with strategic recommendations
- Head product and customer proposition integration across both organizations
- Generate revenue, customer and operational synergies
- Govern product portfolio optimization, pricing harmonization and channel integration decisions
- Sponsor business cases that support revenue growth and customer value
- Put customer experience at the centre of integration decisions
- Direct integration across Operations, Customer Service, Contact Centre, Finance, HR, Procurement, Compliance and other support functions
- Unify processes, controls, governance and service delivery models
- Approve target-state operating models and transformation initiatives
- Deliver operational efficiencies, resource optimization and cost synergies
- Resolve cross-functional issues affecting business performance or customer experience
- Preside over governance forums for integration delivery and strategic decisions
- Cultivate relationships with senior executives, business leaders, regulators and key stakeholders
- Mediate cross-functional conflicts and competing priorities
- Supervise integration progress, dependencies and benefits realization
- Contribute to executive communications and Board-level reporting
- Provide leadership oversight across all integration workstreams
- Connect business, operations, product and technology transformation initiatives
- Prioritize integration initiatives to maximize business value
Experience & skills
- Command 18 or more years of experience, including 8 or more in Banking or Financial Services
- Prove at least 5 years leading large transformation or integration programmes
- Evidence merger and acquisition integration experience (mandatory)
- Understand Retail Banking cards, loans and liabilities from prior experience
- Earn a bachelor's degree in Business, Engineering, Computer Science, Information Systems or a related discipline
- Complete an MBA (preferred)
- Secure PMP or PRINCE2 certification
- Gain an Agile certification such as CSM or SAFe
- Pursue Lean Six Sigma certification (preferred)
- Arrive with a consultancy background (preferred)