Abu Dhabi Islamic Bank
Customer Relationship Officer
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job overview
Date posted
14/06/2025
Location
Dubai, United Arab Emirates
Salary
AED Undisclosed per month
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Not applicable
Expiration date
28/07/2025
Job description
Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.
Required skills
retail banking products
retail credit policies
operational procedures
UAE banking regulations
AML regulations
sales
customer service
KYC procedures
account documentation
data input
management information systems
training
computer literacy
Key responsibilities
- Deposit account documentation
- Handle inquiries related to deposit accounts
- Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions
- Finance account documentation
- Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms
- Sales-Management of service delivery
- Sell and cross sell ADIBās products and promote ADIBās image
- Staff Management and coordination
- Management of subordinates, plan their training and appraisal
- Perform other tasks specified by Management
Experience & skills
- Broad knowledge of ADIBās Retail Banking financial products & services
- Thorough knowledge of ADIBās Retail Credit & Operational Policies & Procedures
- Good knowledge of UAE banking practices, regulations & risks
- Good knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
- General awareness of competitors in the local market
- Fair knowledge of service standards
- Training skills
- Sales skills
- Management Information skills
- Computer skills
