Job description

The Manager - CCU Shift Management at Qiddiya Investment Company is responsible for leading and overseeing Control and Command Unit (CCU) operations during assigned shifts within a fast-paced entertainment and leisure destination environment. The role ensures operational effectiveness, safety compliance, seamless communication, and delivery of a world-class guest experience. The position involves supervising CCU staff, coordinating communication across shifts, monitoring operational activities, analyzing performance metrics, and leading incident response and resolution efforts. The manager serves as the primary point of contact during incidents, maintains accurate operational records, conducts assessments of operational procedures, drives continuous improvement initiatives, and collaborates with multiple departments to ensure integrated operations and guest service delivery. This role plays a critical part in maintaining high operational standards, safety culture, and real-time decision-making within a dynamic control and command environment.