Job description

The AI Solutions Delivery Specialist at Kaizen AMS is responsible for architecting, implementing, and optimizing AI-driven workflows and automation across property management operations. The role requires bridging AI/automation technology with business operations to ensure seamless system integration, data-driven decision-making, and measurable operational impact. The specialist will design scalable AI/automation workflows for resident services, maintenance, energy management, and community operations. They will implement AI solutions integrated with property management platforms, CRMs (Freshworks/Freddy AI Copilot), analytics dashboards, and cloud systems using APIs and middleware. The role focuses on automating workflows to reduce manual effort, improve SLA compliance, enhance resident satisfaction, and optimize energy efficiency. Additional responsibilities include developing dashboards, KPI frameworks, monitoring tools for actionable insights, evaluating emerging AI/PropTech tools, piloting innovative solutions, and leading cross-functional adoption, training, and change management initiatives. The position combines AI/ML expertise, automation implementation, and operational knowledge to drive digital transformation in property management.