Job description

The Manager – Student Services role at ADNOC HQ in Abu Dhabi is responsible for leading and managing all activities related to student registration, enrollment, academic and psychological counselling, trainee distribution to specialties and companies, and extracurricular activities within the ADNOC Technical Academy (ATA) environment. The role oversees student engagement and performance management across studying and training periods including ATA, On-the-Job Training (OJT), and Al Dhafra programs to ensure optimal trainee performance, retention, and engagement outcomes. The position involves collaboration with academic departments, on-the-job departments, government entities, and internal ADNOC stakeholders to align student services with organizational strategy and Emiratization goals. The Manager is responsible for implementing policies, strategies, and operational frameworks to enhance trainee experience, ensure effective academic support, and maintain alignment with ADNOC group objectives. The role includes monitoring trainee performance including attendance, behavior, and academic progress, and implementing disciplinary intervention strategies when required. The position also involves identifying annual trainee intake requirements in coordination with ADNOC departments to ensure alignment between demand and trainee supply across disciplines. The Manager leads departmental planning, budgeting, performance management, KPI tracking, and organizational development activities. Responsibilities include ensuring compliance with HSE standards, ISO guidelines, internal policies, and best practices in educational administration. The role also focuses on innovation, continuous improvement, and change management to enhance service delivery, while maintaining reporting systems and management information systems (MIS) for accurate decision-making. The position requires strong leadership capabilities in educational counseling environments and student administration systems, along with fluency in English and Arabic.