Job description

The Senior Platform Architect within the Customer Outcomes team in Dubai is responsible for providing technical advisory services to help customers establish a robust technical foundation on the ServiceNow Platform. The role includes designing solutions that enhance customer outcomes, ensuring adherence to instance strategy, technical governance, core data standards, integrations, and overall platform health. The architect acts as a consultative expert, guiding ServiceNow, partner, and customer teams to deliver technical architecture solutions designed for long-term success. Responsibilities encompass engagement with executive stakeholders, platform owners, enterprise architects, and development teams, translating business goals into architectural blueprints, managing technical governance, reducing technical debt, supporting sales scoping and change orders, and contributing leading practices. Expertise in AI integration, enterprise architecture, cloud applications, and large program architecture is essential. The role requires up-to-date ServiceNow certifications, creativity in independent program management, and experience in professional services or management consulting contexts.