Job description

The Assistant Manager – Automotive Sales Operations role is based in Abu Dhabi, United Arab Emirates, within Al Ghurair Mobility under Al Ghurair Investment. The position supports the Dealer Principal in driving sales performance, managing budgets, and maximizing unit sales, gross margin retention, and additional income from finance, insurance, and add-on products. The role manages defined key performance indicators, supports annual budgeting, ensures effective sales operations to avoid aging stock, and oversees the sales and transaction process using tools such as the Dealer Management System (DMS). Operationally, the role conducts daily sales meetings, monitors sales enquiries and activities through the DMS, manages finance and insurance processes, supports sales opportunity maximization, ensures end-to-end sales follow-through, drives customer engagement programs to brand and business standards, resolves customer complaints, and maintains showroom display and hygiene in compliance with HSSE guidelines. The role also ensures adherence to policies and legal requirements related to customer data protection and acts as a brand ambassador. From a people management perspective, the role provides coaching support for associate performance and behavior, collaborates with HR shared services on hiring, and ensures disciplinary actions align with AGI and governmental requirements. The position requires strong automotive sales experience, financial awareness of banking processes, and leadership capability to support customer satisfaction, finance and insurance performance, and overall dealership performance targets.