Job description

The External Fulfillment Specialist – Operations role at Amazon Operations within Q-Express Documents Transport supports the daily execution and optimization of fulfillment and sort center activities at DXB6. The role oversees inbound, outbound, and Sort Center processes, ensuring efficient workflows, adherence to standard operating procedures, and achievement of operational performance targets. The position requires strong operational knowledge of core fulfillment centers, hands-on coordination with teams and external stakeholders, and the ability to identify and implement continuous process improvements. The role involves monitoring performance through KPIs, leveraging Microsoft Excel, automated tools, and dashboards, and working collaboratively across teams while supporting Amazon’s customer-centric and operational excellence culture.