Key responsibilities

• Maximize sales and profitability of the area
• Formulate and implement store strategies and procedures
• Coach Store Managers to use commercial information effectively
• Control costs within budgetary guidelines
• Promote awareness of local trading patterns, the trading environment and competitor activity
• Identify internal and external commercial opportunities
• Maximize productivity in stores through effective deployment of resources
• Increase market share in the area and study competition regularly
• Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations
• Look at prospective sites and evaluate new sites
• Execute new store openings and re-fits
• Ensure promotions are implemented according to guidelines and identify local/seasonal promotional opportunities
• Ensure maintenance and regular review of store operational and corporate standards
• Monitor inventory management systems (stock availability, order management, back store management, stock consolidation and transfer)
• Ensure on-time stock count and effective stock management
• Monitor staffing levels in stores to ensure effective deployment
• Monitor store administration to maximize operational efficiency
• Ensure compliance with employment and state laws, health and safety standards
• Ensure stores portray the company image in personal presentation and dress code
• Maintain best retail standards as per market positioning
• Initiate action on slow moving and non-moving products
• Provide regular product feedback to senior management and buying department
• Supervise visual merchandising to support brand and intended theme
• Monitor and execute events like sales and promotions
• Support induction of new recruits
• Manage, develop and motivate staff to increase sales and efficiency
• Ensure right mix of staffing across all showrooms
• Assist Store Managers in staff welfare activities
• Ensure new recruits understand their job and settle well
• Assist Store Managers in grievance handling and disciplinary actions
• Ensure staff skill development through job rotation and training
• Monitor and appraise showroom staff and develop career plans
• Set KPIs for direct reports and conduct performance appraisals
• Oversee staff deployment and drive motivation
• Monitor staff welfare and handle complaints
• Ensure resource planning and succession planning
• Implement high standards of customer focus through coaching
• Regularly assess customer service standards
• Ensure highest level of customer satisfaction
• Assess mystery shopping feedback and implement improvement plans
• Create seamless customer service orientation among store employees