
du
Manager Customer Experience & Digitalization - LE, Government & Key Accounts Segment (UAE National)
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 27/03/2026
Job overview
Date posted
10/02/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
27/03/2026
Job description
The Manager Customer Experience & Digitalization - LE, Government & Key Accounts Segment (UAE National) at du is responsible for tracking and enhancing customer experiences across online and offline channels, devices, and touchpoints. The role involves close collaboration with marketing and sales teams to align customer experience strategies with marketing initiatives, communicate new product features, and enhance brand awareness. The position focuses on identifying customer needs, maintaining positive experiences, analyzing customer feedback on product ranges and new releases, and preparing detailed reports. The role is accountable for delivering Enterprise NPS and BHI targets through building strong customer relationships and engagement, raising awareness of du within the MELE segment by increasing TOMA and consideration. Additionally, the Manager is responsible for coaching, motivating, developing, and guiding cross-functional team members and SPOCs, resolving issues proactively, and supporting the implementation of risk management, compliance, and internal control frameworks in a disciplined, proactive, and risk-based manner.
Required skills
Key responsibilities
- Track customer experiences across online and offline channels, devices, and touchpoints
- Collaborate with marketing and sales teams to enhance customer services, brand awareness, and communication of product features
- Align customer experience strategies with marketing initiatives and customer engagement objectives
- Identify customer needs and proactively maintain positive experiences
- Analyze customer feedback on product ranges and new releases and prepare reports
- Deliver Enterprise NPS & BHI targets by building customer relationships and engagement
- Increase awareness of du within the MELE segment by driving TOMA & Consideration metrics
- Coach, motivate, develop, guide, and drive cross-functional team members and relevant SPOCs towards target achievement
- Resolve cross-functional team issues proactively to meet overall customer objectives
- Support implementation of risk management, compliance, and internal control frameworks
Experience & skills
- Minimum Bachelor Degree in Telecom Engineering, Business, Marketing, or equivalent (Master’s Degree preferred)
- Minimum 7 years of experience in a Training Management role, including at least 2 years as Sales Training Manager
- Excellent understanding of Telecommunications
- Fluent in English both spoken and written
- Excellent PC skills
- Strong technical knowledge of organization’s products and services
- Strong knowledge of sales processes and techniques
- Excellent communication, interpersonal, and presentation skills
- Ability to communicate at all levels
- Strong planning, organizing, and administration skills
- Strong facilitator and team player, able to work on own initiative
- Strong coaching and mentoring skills
- Excellent personal effectiveness and flexibility to handle multiple tasks proactively