Fairmont Hotels Middle East
Assistant Director of Housekeeping (Luxury Hospitality)
- Permanent
- Riyadh, Saudi Arabia
- Experience 5 - 10 yrs
Job expiry date: 23/04/2026
Job overview
Date posted
10/03/2026
Location
Riyadh, Saudi Arabia
Salary
Undisclosed
Compensation
Job description
Fairmont the Red Sea, part of Raffles & Fairmont the Red Sea within Saudi Arabia’s Red Sea Project, is a luxury resort property located in Umluj featuring 361 rooms, eleven distinct dining concepts including an overwater restaurant overlooking the Red Sea and surrounding mangroves, a Spa, and proximity to an 18-hole championship golf course. The destination is positioned along 200km of untouched coastline across an archipelago of more than 90 unspoiled islands with dormant volcanoes, rich marine habitats, and ancient archaeological sites, and aims to set new standards in sustainable development and ultra-luxury hospitality. The Assistant Director of Housekeeping supports leadership of housekeeping operations to ensure the highest levels of cleanliness, maintenance, and guest satisfaction across guest rooms, public areas, and back-of-house spaces. The role operates within a luxury hospitality environment and requires expertise in housekeeping management, luxury hospitality standards, quality control processes, safety regulations, health regulations, environmental regulations, and Saudi Arabian hospitality regulations. The position oversees operational efficiency and financial performance through budgeting, forecasting, cost control, and labor cost control while managing supplies and equipment. The role requires proficiency with hotel management software and the MS Office suite to support operational reporting, departmental planning, and documentation. As part of the resort’s pre-opening phase, the position contributes to project coordination, scheduling, and document control to support successful operational readiness of a new ultra-luxury property. The role collaborates with cross-functional departments to ensure seamless guest experiences, manages VIP guest requests, and implements innovative industry practices aligned with evolving luxury hospitality trends. Fluency in English is required and Arabic language capability is highly preferred, supporting engagement with international guests, staff, and department heads. The position also requires familiarity with Middle Eastern hospitality customs and the operational requirements associated with opening new luxury properties, ensuring brand alignment with Fairmont standards and meeting ultra-luxury guest expectations.
Required skills
Key responsibilities
- Oversee daily housekeeping operations across guest rooms, public areas, and back-of-house spaces to ensure exceptional cleanliness, maintenance standards, and alignment with luxury hospitality standards.
- Develop and implement strategic housekeeping plans and operational improvements to enhance housekeeping efficiency, elevate guest satisfaction, and maintain rigorous quality control processes.
- Manage, train, and supervise a large housekeeping team while coordinating staffing, labor cost control, supplies, and equipment management to maintain operational efficiency and budget compliance.
- Collaborate with cross-functional hotel departments to ensure seamless guest experiences, resolve operational issues, and handle VIP guests and special requests with professionalism and precision.
- Control departmental financial performance by monitoring budgeting, forecasting, cost control, and expense management while participating in long-term housekeeping planning and departmental strategy.
- Ensure compliance with safety regulations, health regulations, environmental regulations, and Saudi Arabian hospitality regulations while maintaining high operational standards.
- Support pre-opening hotel operations through project coordination, scheduling, and document control to ensure operational readiness and alignment with brand and ultra-luxury service expectations.
- Monitor industry trends and implement innovative housekeeping practices to continuously improve operational effectiveness and the luxury guest experience.
Experience & skills
- Obtain a Bachelor's degree in Hospitality Management or a related field, with a Master's degree preferred for advanced leadership responsibilities.
- Demonstrate a minimum of 5 years of experience in housekeeping management within a luxury hotel or high-end hospitality environment.
- Possess strong financial management capability including budgeting, forecasting, cost control, and labor cost control within hospitality operations.
- Demonstrate proficiency in hotel management software and MS Office suite to manage operational planning, reporting, scheduling, and documentation.
- Exhibit in-depth knowledge of luxury hospitality standards, housekeeping operations, and quality control processes applicable to luxury hotel environments.
- Maintain familiarity with safety regulations, health regulations, environmental regulations, and Saudi Arabian hospitality regulations relevant to hotel operations.
- Show experience supporting pre-opening hotel operations including project coordination, scheduling, and document control for new luxury property launches.
- Demonstrate fluency in English and preferably Arabic language skills to effectively interact with international guests, staff, and department leadership.