Job description

The Director of Technical Implementation, EMEA is responsible for leading, transforming, and unifying regional technical delivery operations across multiple countries including UKI, ME, South Africa, Italy, France, and DACH into a centralized, scalable, high-performing, and standardized delivery organization. The role establishes a unified operating model for technical implementation of InterSystems EHR and HealthShare solutions, ensuring consistent execution standards, governance frameworks, and measurable delivery outcomes across all EMEA markets. It focuses on driving operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized delivery processes to transition from country-based execution to an integrated regional delivery model. The position is accountable for regional technical capacity planning, forecasting, and utilization optimization using data-driven and AI-powered insights. It embeds AI-driven methodologies, including the ARIES framework, into daily technical delivery operations to improve predictability, quality, and decision-making. The role ensures alignment between technical delivery and country-level project objectives while leveraging regional synergies to improve flexibility, scalability, and responsiveness to client demands. It oversees partner strategy and execution including onboarding, performance management, and alignment of external delivery ecosystems. The Director establishes and monitors KPIs related to delivery quality, efficiency, utilization, and partner performance. It also leads continuous improvement initiatives including automation, reuse of technical assets, and standardization of delivery outputs. Acting as a senior stakeholder in customer engagements, the role ensures delivery excellence, supports critical implementations, strengthens partner ecosystems, and enhances customer outcomes. Overall, the position is critical in building a future-ready, AI-enabled, and standardized technical implementation capability across the EMEA region for enterprise healthcare IT solutions.