Job description

The Vice President - Business Excellence at Aldar Corporate is responsible for leading the efforts to improve execution and performance of work practices across Aldar toward operational excellence and ensuring continuous transformation into a Global Leading organization. The role sets the overall business excellence strategy, drives internal stakeholder buy-in, and develops and monitors the Aldar Business Excellence Model in alignment with International Business Excellence Frameworks such as EFQM. The position oversees implementation of excellence requirements across the organization to ensure alignment with the Excellence model and manages ISO certifications including ISO9001 Quality Management System, ISO30401 Knowledge Management, ISO 45001 Occupational Health & Safety Management, and ISO/IEC 27000 Information Security, ensuring full compliance with required operational standards. The Vice President leads development and updating of policies to strengthen internal controls, clarify applicability, and align with Quality Guidelines while securing stakeholder engagement and Board approval. The role manages local and regional recognition and certifications such as EFQM Model assessment and acts as focal point of contact for communications with external parties regarding business excellence awards. Responsibilities include implementing a centralized Quality Management System (QMS), conducting periodic performance evaluations and operational reviews of QMS elements, reporting maturity and implementation status to the Management Committee, and managing the implementation of the Service Management Framework through development of Service Cards, Service Catalogues, and Service Level Agreements (SLAs). The position oversees ISO-related consulting initiatives, designs and implements big data analytics formats to support strategic initiatives and continuous improvement, leads BU-wide service quality programs across operations, sales, and customer services, and directs quality control improvement plans supported by training programs. The role requires benchmarking business excellence best practices, gap analysis, standardization of tools and procedures, and adherence to global standards within the real estate and corporate governance domain.