Rapyd
Senior Sales Engineer â Customer Success & Partnerships (PayFac & ISO Focus)
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 10/04/2026
Job overview
Date posted
24/02/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
10/04/2026
Job description
Rapyd is a global fintech company unifying payments, payouts, and fintech on one worldwide platform, operating across offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S. The Senior Sales Engineer â Customer Success & Partnerships role focuses on Rapydâs PayFac and ISO partnerships, providing technical expertise to support the growth of Global Partnerships. This position combines deep technical knowledge with client-facing skills, requiring the engineer to discover and understand client requirements, tailor solutions using Rapydâs product suite, and guide seamless integrations. Responsibilities include delivering compelling technical demos, leading technical discussions to secure confidence during sales cycles, creating and refining integration guides and technical documentation, mentoring junior team members, and establishing cross-functional workflows to improve operational efficiency. The role also acts as the voice of the customer, observing trends, capturing feedback, and influencing product roadmap decisions to ensure Rapydâs platform remains market-leading. The Senior Sales Engineer represents Rapyd at client meetings, events, and conferences while continuously deepening expertise in the payments landscape, supporting explosive growth and building the core team from the ground up.
Required skills
Key responsibilities
- Partner with Sales and Relationship Management teams to act as the technical strategist, discovering and analyzing client requirements and designing tailored solutions leveraging Rapydâs product suite and platform capabilities.
- Deliver engaging technical demonstrations and presentations as a subject matter expert, articulating the value proposition of Rapydâs products to diverse audiences including non-technical stakeholders.
- Own the technical win during sales cycles by leading technical discussions, answering in-depth questions, troubleshooting complex issues, and building confidence in Rapydâs platform capabilities.
- Guide seamless integrations by creating and managing integration plans, providing technical guidance, implementing best practices, and delivering hands-on support to ensure successful partner go-live.
- Serve as a product champion by capturing customer feedback, observing market trends, and communicating insights to product teams to influence the product roadmap and ensure market-leading functionality.
- Collaborate with Marketing and Developer Relations teams to develop and refine developer content including technical documentation, integration guides, knowledge base articles, and videos to empower partners and internal teams.
- Act as an architect and builder by defining cross-functional workflows, establishing processes to improve team efficiency and productivity, and mentoring junior team members to build a high-performing team culture.
- Represent Rapyd externally at conferences, events, and client meetings to showcase expertise in payments and fintech, stay ahead of market trends, and maintain thought leadership in the payments ecosystem.
Experience & skills
- Demonstrate 5+ years of experience in client-facing technical roles such as Solutions Engineer, Implementation Engineer, or similar within the Payments or SaaS industry.
- Have at least 3+ years of hands-on coding experience with proficiency in any popular programming language, and expertise in integrating B2B APIs, debugging, log analysis, and troubleshooting.
- Exhibit high degree of ownership with a growth mindset, the ability to adapt to changing priorities, balance strategic thinking with execution, and drive progress toward objectives.
- Possess strong communication skills and customer focus, capable of articulating technical concepts to non-technical audiences, maintaining active communication channels, and advocating for customer needs internally.
- Demonstrate leadership and teamwork capabilities, taking pride in delivering high-quality work while prioritizing the needs of the team and mentoring junior colleagues.
- Show experience in building processes, establishing cross-functional workflows, and contributing to operational efficiency in early-stage or scaling teams.
- Have familiarity with the payments ecosystem, fintech platforms, and the ability to serve as a trusted advisor for technical and strategic client engagements.
- Ability to work in a fast-paced, high-growth environment, building solutions from 0 to 1 to 10, and tackling unique challenges in ambitious fintech initiatives.