NymCard
Business Operations Manager
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job overview
Date posted
11/07/2025
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Comprehensive package + relocation
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
25/08/2025
Job description
NymCard is seeking a Business Operations Manager to oversee and optimize key operational processes across payments, settlements, reconciliation, onboarding, and dispute management. Based in Dubai, this role plays a crucial part in ensuring seamless operational execution that aligns with partner expectations and internal controls. The position requires close coordination with cross-functional teams including Finance, Compliance, Product, and Customer Success. The ideal candidate brings experience in payment systems, strong analytical capabilities, and a hands-on approach to problem-solving in a fast-paced fintech environment.
Required skills
Key responsibilities
- Perform daily and weekly load activities across various payment channels (bank transfer, A2A, card networks)
- Ensure accurate reconciliation between bank accounts, processing systems, and internal records
- Monitor settlements and coordinate with Finance to resolve discrepancies
- Manage end-to-end dispute and chargeback processes, including case logging and follow-ups
- Support onboarding of cardholders and troubleshoot KYC/ID verification issues
- Escalate SDK or flagging issues with vendors and Compliance team as needed
- Collaborate with internal teams to ensure operational readiness and high service quality
- Assist in incident triaging and document recurring operational pain points
- Liaise with product and external partners to streamline onboarding and settlement workflows
- Drive continuous improvement by documenting SOPs and identifying process gaps
Experience & skills
- Strong operations experience within the payments or financial services industry
- Excellent communication skills, both written and verbal
- Strong interpersonal and organizational skills
- Analytical mindset and attention to detail
- Ability to learn new technologies, systems, and applications quickly
- Team player with a proactive and flexible approach
- Experience with financial reconciliations, KYC processes, and dispute management preferred