Job description

The Customer Success Manager role at BytePlus, the enterprise technology arm of ByteDance, is based in Dubai, United Arab Emirates and sits within the Sales Support team. The position focuses on supporting enterprise customers using GenAI and SaaS solutions, acting as the primary technical point of contact for key enterprise accounts to ensure BytePlus solutions align with customer business objectives. The role provides expert post-sales technical guidance by developing an in-depth understanding of customer business scenarios and summarizing product application best practices. The Customer Success Manager owns and leads project delivery for cloud migration, deployment, and expansion initiatives, coordinating closely with customers to ensure on-time completion and continuous operational support. The role serves as the lead liaison for technical issues and escalations, proactively identifying solutions to evolving customer needs to maintain high customer satisfaction. The position also maintains thought leadership across Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices. The role operates within BytePlus, a global enterprise technology provider delivering innovative cloud, AI, and SaaS products to fuel business growth, under the broader ByteDance ecosystem known for platforms such as TikTok, CapCut, Lemon8, and Pico.