
ByteDance
Customer Success Manager (GenAI & SaaS, Cloud & AI Platforms)
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 21/03/2026
Job overview
Date posted
05/02/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
21/03/2026
Job description
The Customer Success Manager role at BytePlus, the enterprise technology arm of ByteDance, is based in Dubai, United Arab Emirates and sits within the Sales Support team. The position focuses on supporting enterprise customers using GenAI and SaaS solutions, acting as the primary technical point of contact for key enterprise accounts to ensure BytePlus solutions align with customer business objectives. The role provides expert post-sales technical guidance by developing an in-depth understanding of customer business scenarios and summarizing product application best practices. The Customer Success Manager owns and leads project delivery for cloud migration, deployment, and expansion initiatives, coordinating closely with customers to ensure on-time completion and continuous operational support. The role serves as the lead liaison for technical issues and escalations, proactively identifying solutions to evolving customer needs to maintain high customer satisfaction. The position also maintains thought leadership across Cloud, AI, and ML technologies by contributing to technical documentation, industry insight articles, and the development of internal best practices. The role operates within BytePlus, a global enterprise technology provider delivering innovative cloud, AI, and SaaS products to fuel business growth, under the broader ByteDance ecosystem known for platforms such as TikTok, CapCut, Lemon8, and Pico.
Required skills
Key responsibilities
- Serve as the primary technical point of contact for key enterprise accounts to build long-term stakeholder relationships and align BytePlus solutions with business objectives
- Provide expert technical guidance during the post-sales phase by understanding customer business scenarios and sharing product application best practices
- Own and lead cloud migration, deployment, and expansion projects to ensure timely delivery and continuous customer support
- Act as the lead liaison for technical issues and escalations by proactively identifying and resolving evolving customer needs
- Contribute to technical documentation, industry insight articles, and internal best practices to maintain thought leadership in Cloud, AI, and ML technologies
Experience & skills
- Hold a Bachelor’s degree or higher with a minimum of 3 years of experience in technical customer-facing roles such as Technical Account Manager, Cloud Solution Architect, Customer Success Manager, or Technical Project Manager
- Demonstrate deep expertise in cloud or AI product suites from major global cloud providers including AWS, Azure, or Google Cloud Platform
- Show the ability to collaborate effectively within teams to set clear goals, drive delivery success, and support team morale
- Demonstrate experience working with Digital First Businesses, ISVs, or Systems Integrators within E-commerce, Media, Gaming, or Education sectors
- Possess a proven track record of managing large-scale migration and deployment projects within enterprise software or cloud ecosystems