Job description

The Director Omni-Channel for the Beauty Division at Chalhoub Group, based in Dubai, UAE, is a senior leadership role responsible for defining and executing the division’s end-to-end omni-channel strategy across retail, eCommerce, CRM, and digital touchpoints. The position drives seamless customer experiences, profitable growth, and long-term value across multiple premium and luxury beauty portfolios. Operating at the intersection of commercial performance, customer insight, and innovation, the Director leads eCommerce operations including trading, performance marketing, operations, and profitability, with full P&L ownership. The role also owns and drives CRM strategy to strengthen customer acquisition, engagement, retention, and lifetime value across all channels. Responsibilities include monitoring and analyzing omni-channel performance, translating data and insights into actionable growth initiatives, managing budgets for strong ROI, and partnering with marketing, commercial, and central omni-channel teams for integrated execution. The Director fosters innovation by staying ahead of industry trends, emerging technologies, and best practices in omni-channel retail, while building, mentoring, and leading high-performing eCommerce and CRM teams in a collaborative, customer-centric, and results-driven culture. The role requires deep knowledge of omni-channel retail models, luxury beauty or premium retail, data-driven strategy execution, commercial acumen, and strong leadership presence within a complex, matrix organization with regional or international exposure.