Abu Dhabi Commercial Bank (ADCB)
Senior Specialist, Sales and Service
- Permanent
- Al Ain, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 28/11/2026
Job overview
Date posted
14/10/2026
Location
Al Ain, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
28/11/2026
Job description
Client queries, service requests and transactions fill much of the day in this Senior Specialist role supporting ADCB's Retail Banking Group in Al Ain. Open to UAE Nationals only, it sits alongside Relationship Managers, keeping service within agreed turnaround times and in line with bank policy. Revenue matters too. Using available data, you guide clients toward digital channels and spot cross-selling opportunities that deepen relationships. Internal reports are pulled together with proposed solutions ahead of business meetings, and memos, requests and customer letters are prepared and followed up. Communications going out to clients are reviewed regularly with RMs so they stay appropriate. Knowledge of core banking systems and at least 5 years in a banking sales and service environment are expected. The indicative pay range is AED 22,500 to 28,000 per month, plus a variable pay plan.
Required skills
Key responsibilities
- Respond to client queries and complaints within agreed turnaround times and service standards
- Complete client transactions and service requests in line with bank policies and procedures
- Support the business team's day-to-day revenue generating activities
- Educate clients on access options and channel migration using available data
- Identify cross-selling opportunities that deepen client relationships
- Consolidate internal reports with proposed solutions and mitigating actions ahead of meetings
- Create internal memos, requests and customer letters for Relationship Managers
- Track departmental documentation to ensure service standards and policy adherence
- Review internal and external communications with RMs so they remain appropriate and fit for purpose
- Adhere to all organisational and departmental policies, processes and SOPs
Experience & skills
- Be a UAE National
- Bring at least 5 years of banking experience in a sales and service environment
- Hold a bachelor's degree in Business, Accounting or Finance
- Know core banking systems
- Apply strong analytical skills to client and sales data
- Deliver a consistently high standard of customer service