Serco
Soft Services Manager
- Permanent
- Riyadh, Saudi Arabia
- Experience 10 - 15 yrs
- Urgent
Report job as expired
Job expiry date: 20/07/2025
Job overview
Date posted
05/06/2025
Location
Riyadh, Saudi Arabia
Salary
SAR Undisclosed per month
Experience
10 - 15 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
20/07/2025
Job description
Serco Middle East is building a talent pool for future opportunities in the Kingdom of Saudi Arabia, including a potential Soft Services Manager role. This is not an active vacancy but an invitation to express interest in future positions. The role involves leading the Soft Services Department, including Cleaning, Waste Management, Pest Control, and other areas, ensuring compliance, coaching teams, reporting to senior stakeholders, and delivering excellence across all service lines in line with KPIs and SLAs.
Required skills
soft services management
cleaning operations
pest control
waste management
service desk management
administration operations
stakeholder collaboration
KPI inspections
SLA compliance
statutory compliance
legal compliance
risk management
team coaching
report preparation
facilities management
project management
timetabling
window cleaning operations
BICS certification
ISSA standards
Key responsibilities
- Manage the daily operations and performance of the Soft Services Department, including Cleaning, Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration.
- Lead, support, and coach team members to achieve company and client objectives.
- Develop and deliver monthly activity reports for senior management and service users.
- Collaborate with stakeholders to understand their evolving needs and ensure service excellence.
- Conduct KPI and SLA inspections, ensuring optimal service delivery.
- Maintain compliance with all statutory and legal regulations relevant to Soft Services Operations.
- Identify and address risks related to departmental outputs and escalate issues as required.
Experience & skills
- 10ā15 years of experience in similar roles within complex environments.
- 5ā7 years in senior consultancy services.
- A degree in a relevant engineering discipline.
- Project management qualifications such as PMP or Prince 2 preferred.
- Affiliation with the Saudi Council of Engineers is a plus.
- Certifications such as BICS or ISSA are advantageous.
