Job description

The Senior Observability Consultant (Splunk IT Ops & Observability) is responsible for driving adoption and optimization of Splunk platforms for enterprise customers in complex IT environments. The role involves strategic execution of long-term customer engagements including regular meetings, documentation, and delivering measurable outcomes that maximize ROI. The consultant leads adoption, optimization, and integration of Splunk IT Ops & Observability solutions, provides high-quality technical guidance on enterprise architecture, configuration, and optimization work, and acts as a dedicated point of contact for adoption, optimization, customer success, and technical escalations. The consultant advocates for customer needs internally, collaborates across CSM, RSM, SE, PS, and other teams, drives high CSAT scores, product upsell and expansion, and contributes to internal process, collateral, and tool development. This role demands proficiency in Splunk ITSI administration, technical consulting, big-data analytics, enterprise applications, scripting languages, application development, and analytical tools, as well as strong customer-facing and operational skills.