Mastercard
Senior Analyst, Technology Account Management
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
- Urgent
Report job as expired
Job expiry date: 03/08/2025
Job overview
Date posted
19/06/2025
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Experience
2 - 5 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
03/08/2025
Job description
As a Technical Account Manager (TAM) at Dynamic Yield, a Mastercard company, you will serve as the primary technical contact for clients after a deal is signed. You will be responsible for guiding clients through onboarding, integration, and ongoing consulting to ensure successful deployment and use of the personalization platform. This includes technical implementations, product customization, and continual optimization. The role combines deep technical skills with a client-focused mindset to maintain a portfolio of clients and drive maximum value from the platform. Close collaboration with internal teams such as product, engineering, and support is essential to troubleshoot and enhance the user experience. The position is ideal for someone with a background in front-end development, SaaS, or digital marketing who enjoys building technical solutions and fostering client success.
Required skills
Key responsibilities
- Serve as the main technical liaison between clients and Dynamic Yield teams, ensuring smooth communication and integration.
- Lead the technical onboarding of clients including site tagging, custom code deployments, and third-party integrations.
- Provide training and best practice workshops to client development teams and stakeholders.
- Conduct thorough technical discovery sessions to understand client environments and craft customized integration strategies.
- Troubleshoot and resolve technical issues related to implementation, performance, and client data usage.
- Manage and prioritize multiple client accounts, ensuring high levels of satisfaction and solution optimization.
- Collaborate with product and engineering teams to escalate and resolve complex technical challenges.
- Develop reusable technical documentation and integration templates to streamline future client projects.
- Advise clients on implementing A/B testing, recommendation algorithms, and dynamic content through the platform.
- Identify and recommend new features or solutions based on client needs, data, and product usage patterns.
Experience & skills
- Bachelorās degree in Computer Science, Software Engineering, or related technical field (or equivalent hands-on experience).
- Minimum of 2 years in a client-facing technical role such as Technical Account Manager, Technical Consultant, or Solutions Engineer.
- Solid expertise in web technologies including JavaScript, HTML, and CSS with ability to write and debug code.
- Strong understanding of REST APIs and the ability to help clients configure and test API-based integrations.
- Experience working with SaaS platforms, ideally related to digital marketing, personalization, or customer experience optimization.
- Prior exposure to e-commerce environments and common platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud).
- Familiarity with browser debugging tools, tag managers (e.g., Google Tag Manager), and client-side performance testing.
- Comfortable communicating with both technical developers and non-technical stakeholders at client organizations.
- Excellent analytical and organizational skills, with a focus on customer satisfaction and retention.
- Experience working with ticketing, CRM, or project management systems such as JIRA, Salesforce, or Zendesk.
