Job description

Maximising sales and reducing stock loss sit at the heart of this Department Manager role at H&M, delivered through hands on leadership right on the shop floor. Training and development run through the position too, building a department team that understands the brand and delivers a strong standard of customer service. You'll work alongside Sales Associates directly, keeping them motivated and knowledgeable about the brand day to day. Deputising for the Store Manager and Assistant Store Manager comes with the role during periods of absence, stepping into broader store leadership when needed. Task delegation across the team stays a constant part of the job, alongside negotiating with customers and colleagues as situations require. Interviewing new hires falls under the role as needed, supporting the wider store's recruitment needs. Commercial awareness matters here, since a business oriented mindset helps connect day to day floor decisions with broader sales performance. You're expected to bring at least 3 years of retail experience, along with knowledge of MS Office, Excel and Word. English communication carries most of the daily interaction, with Arabic considered an advantage rather than a requirement.