Job description

The Warehouse Supervisor – E-commerce Fulfillment at GMG in Dubai is responsible for managing end-to-end e-commerce order fulfillment operations, ensuring timely and accurate processing of orders from picking to handover to last-mile delivery partners. The role oversees order fulfillment performance, SLA adherence, order rejection management, quality compliance (QX), and operational excellence. The supervisor manages a warehouse team of 20 Warehouse Associates and 4 Team Leaders, plans shifts, allocates manpower according to order volume and priorities, and conducts daily briefings, performance reviews, and productivity tracking. The role requires training team members on e-commerce processes, quality standards, and WMS usage, identifying skill gaps, implementing corrective and preventive actions to reduce errors, monitoring order volumes and backlog, and coordinating with last-mile delivery partners for timely shipment handover. Compliance with warehouse SOPs, safety standards, and housekeeping is mandatory, and the position requires strong analytical, reporting, and operational management skills.