Job description

The Onsite Operations Specialist at Fever is responsible for supporting and improving operational efficiency across company-wide projects within a global technology-driven live entertainment platform. The role focuses on ensuring smooth execution of events, user operations, partner operations, and internal processes across multiple countries and product lines. The specialist participates in cross-functional initiatives aimed at improving business performance, optimizing operational workflows, and enhancing customer and partner experiences. The position involves leading or co-leading projects with support from senior team members, ensuring delivery within defined objectives, timelines, and quality standards. It requires conducting in-depth data analysis to identify optimal solutions for operational challenges, considering factors such as customer satisfaction, cost efficiency, and profitability. The role collaborates closely with stakeholders across different departments to define project requirements, scope, and deliverables, ensuring alignment with organizational goals. A key aspect of the role is identifying areas for continuous improvement and contributing to strategy development for operational excellence across the business. The specialist works in a fast-paced, high-growth environment where adaptability, analytical thinking, and data-driven decision-making are essential. The role also requires strong technical capability in tools such as Excel, Google Sheets, SQL, and data visualization platforms to support reporting, analysis, and performance tracking. The position supports Fever’s mission of democratizing access to culture and entertainment by ensuring high-quality execution of live experiences and operational processes globally.