Tata Communications MENA
Senior Manager – Customer Interaction Suite
- Permanent
- Dubai, United Arab Emirates
- Experience 15 - 20 yrs
- Urgent
Job expiry date: 03/04/2026
Job overview
Date posted
17/02/2026
Location
Dubai, United Arab Emirates
Salary
AED 40,000 - 50,000 per month
Compensation
Comprehensive package
Experience
15 - 20 yrs
Seniority
Senior Manager
Qualification
Bachelors degree
Expiration date
03/04/2026
Job description
The Sr. Manager – Customer Interaction Suite is a senior leadership role responsible for driving strategic growth and deepening enterprise customer engagements within the Unified Communications & Collaboration (UCC) domain. Based in Dubai, this position focuses on identifying high-value opportunities, developing go-to-market strategies, and delivering revenue growth across the assigned regional portfolio. The role requires strong enterprise sales experience, the ability to build trusted client relationships, and the capability to translate complex technical solutions into compelling business propositions. Acting as a bridge between customers and internal product, solution, and commercial teams, the incumbent plays a critical role in influencing mid-term business outcomes and accelerating deal closures.
Required skills
Key responsibilities
- Develop and execute comprehensive growth and go-to-market (GTM) strategies for the Customer Interaction Suite and UCC product portfolio within the assigned region.
- Identify high-potential enterprise accounts and build long-term strategic alliances to drive sustained revenue growth and market expansion.
- Engage proactively with enterprise customers to understand business priorities, operational challenges, and digital transformation objectives.
- Analyze client requirements and design tailored solution propositions that align with business outcomes and ROI expectations.
- Lead and facilitate technical discussions in collaboration with solution architects and subject matter experts to validate solution feasibility and differentiation.
- Drive opportunity creation, pipeline development, and accurate revenue forecasting aligned with regional and corporate targets.
- Manage the full sales lifecycle including prospecting, qualification, proposal development, negotiation, and contract closure.
- Lead commercial negotiations and ensure alignment between customer expectations and internal legal, commercial, and operational requirements.
- Coordinate cross-functional teams including Business Development, Bid Management, Solutions, Legal, Commercial, and Product teams to ensure seamless deal progression.
- Identify and resolve internal bottlenecks across product and solution teams to accelerate bid responses and shorten sales cycles.
- Conduct periodic bid and opportunity review calls to monitor progress, mitigate risks, and ensure timely closure of strategic deals.
- Provide market intelligence and customer insights to product and solutions teams to influence roadmap enhancements and competitive positioning.
- Track and monitor competitive activity within the UCC and enterprise communications landscape to refine positioning strategies.
- Build executive-level relationships with key stakeholders and decision-makers within enterprise accounts.
- Contribute to operating plans and tactical execution frameworks aligned with broader business strategy and mid-term growth objectives.
Experience & skills
- 13–20 years of enterprise sales experience in technology services or telecommunications.
- Strong background in Unified Communications & Collaboration (UCC), telecom, hardware, software, applications, or cloud services.
- Proven track record of driving revenue growth and exceeding sales targets in enterprise account environments.
- Demonstrated experience managing complex, multi-stakeholder sales cycles involving technical and commercial negotiations.
- Strong solution-selling capabilities with the ability to translate technical architectures into business value propositions.
- Experience working in account management roles within telecom or enterprise technology sectors.
- Ability to lead cross-functional teams and coordinate multiple stakeholders toward common business objectives.
- Excellent negotiation, communication, and executive presentation skills.
- Strong commercial acumen, including deal structuring, pricing discussions, and revenue forecasting.
- Strategic thinking ability combined with tactical execution skills in fast-paced, competitive markets.