Omantel ICT
Senior Proficient, Service Experience Assurance
- Permanent
- Muscat, Oman
- Experience 5 - 10 yrs
Job overview
Date posted
12/11/2025
Location
Muscat, Oman
Salary
Undisclosed
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
27/12/2025
Job description
The Senior Proficient, Service Experience Assurance at Omantel is responsible for driving excellence in service experience assurance through innovative methodologies and advanced frameworks that enhance service quality and customer satisfaction. Based within the Technology and Infrastructure unit under the Service Experience Assurance division, this role focuses on implementing and refining service assurance strategies to ensure optimal performance, reliability, and seamless customer experiences across all service touchpoints. The position provides expert technical leadership in service transformation and quality optimization initiatives, developing solutions that strengthen Omantelās service delivery capabilities. The incumbent will design, implement, and maintain service monitoring systems, develop analytics frameworks, and lead innovation in assurance technologies. This involves creating advanced problem resolution methodologies, service optimization frameworks, and risk management strategies while ensuring adherence to established standards and technical excellence across operational domains.
Required skills
Key responsibilities
- Ensure adherence to established service standards and operational protocols
- Design and implement continuous improvement frameworks to enhance service experience
- Develop innovative customer experience and service optimization solutions
- Maintain and update detailed technical documentation related to service assurance systems
- Drive measurable improvements in service experience and operational reliability
- Develop and execute comprehensive service experience assurance strategies
- Lead knowledge sharing and technical capability development across teams
- Conduct complex performance analytics to identify patterns and improvement opportunities
- Implement efficiency enhancement initiatives to optimize resource utilization and service quality
- Create advanced problem resolution and escalation methodologies for technical issues
- Design robust service optimization and quality assurance frameworks
- Implement comprehensive quality control and measurement systems to monitor performance
- Develop and apply service risk management frameworks to mitigate operational risks
- Create advanced analytics and reporting structures for service performance metrics
- Design integrated service delivery and monitoring solutions to ensure seamless operations
- Drive continuous innovation in service assurance technologies and frameworks
- Implement and uphold advanced technical standards for service quality and reliability
Experience & skills
- Hold a bachelorās degree in telecommunications or a related engineering field
- Possess 8 to 10 years of relevant experience in service assurance or telecommunications infrastructure
- Demonstrate expertise in service assurance methodologies and frameworks
- Exhibit technical proficiency in service experience optimization and quality management systems
- Show ability to develop and implement continuous improvement and monitoring frameworks
- Be capable of leading cross-functional teams and technical knowledge sharing initiatives
- Demonstrate strong analytical skills with experience in performance analytics and reporting
- Display advanced knowledge of service optimization, integration, and risk management techniques
- Understand and apply industry standards for quality assurance and technical governance
- Show leadership in driving innovation and improvement within telecommunications service assurance environments
