
Tamara
Instructional Designer – Contact Center Training
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 12/03/2026
Job overview
Date posted
26/01/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
12/03/2026
Job description
The Instructional Designer – Contact Center Training role at Tamara is responsible for designing and developing engaging, effective, and scalable learning solutions that support onboarding, upskilling, and performance improvement across contact center teams. Based in Riyadh, the role operates within Tamara’s contact center training team and works closely with trainers, subject matter experts, and operations leaders to deliver digital and blended learning content aligned with business needs, operational updates, and brand standards. The role focuses on translating complex processes, systems, and workflows into clear, learner-friendly instructional materials, including e-learning modules, instructor-led training content, facilitator guides, job aids, assessments, and documentation. The Instructional Designer builds interactive and visually engaging learning experiences using authoring tools and design platforms such as Rise 360, Articulate Storyline, Adobe Creative Suite, and Canva, while ensuring compatibility with LMS platforms and SCORM standards. The position involves continuous review and updating of training materials to maintain accuracy, consistency, and relevance, supporting onboarding programs, skills development initiatives, and performance enablement through digital learning assets. The role also contributes to the creation and maintenance of knowledge base content and scalable learning resources, helping Tamara deliver a customer-centric learning experience in a fast-paced fintech and contact center environment.
Required skills
Key responsibilities
- Design and develop instructional content including e-learning modules, instructor-led training materials, facilitator guides, job aids, and assessments
- Translate complex contact center processes, systems, and workflows into clear and learner-friendly training materials
- Collaborate with trainers, subject matter experts, and operations leaders to align training content with business needs and operational updates
- Build interactive, visually engaging, and accessible learning content using learning authoring tools and design platforms
- Review, update, and maintain training materials to ensure ongoing accuracy, consistency, and relevance
- Support onboarding programs and skills development initiatives through digital learning assets and structured documentation
- Contribute to knowledge base content and scalable learning resources to support continuous learning across contact center teams
Experience & skills
- 2–4 years of experience in instructional design or content development
- Experience developing instructional materials for digital and instructor-led learning formats
- Hands-on experience with Rise 360, Articulate Storyline, Adobe Creative Suite, and Canva
- Familiarity with Learning Management Systems and SCORM-compliant course development
- Experience in a contact center environment is preferred
- Experience in training delivery is an advantage
- Training of Trainers (TOT) certification is considered an asset