Job description

The Instructional Designer – Contact Center Training role at Tamara is responsible for designing and developing engaging, effective, and scalable learning solutions that support onboarding, upskilling, and performance improvement across contact center teams. Based in Riyadh, the role operates within Tamara’s contact center training team and works closely with trainers, subject matter experts, and operations leaders to deliver digital and blended learning content aligned with business needs, operational updates, and brand standards. The role focuses on translating complex processes, systems, and workflows into clear, learner-friendly instructional materials, including e-learning modules, instructor-led training content, facilitator guides, job aids, assessments, and documentation. The Instructional Designer builds interactive and visually engaging learning experiences using authoring tools and design platforms such as Rise 360, Articulate Storyline, Adobe Creative Suite, and Canva, while ensuring compatibility with LMS platforms and SCORM standards. The position involves continuous review and updating of training materials to maintain accuracy, consistency, and relevance, supporting onboarding programs, skills development initiatives, and performance enablement through digital learning assets. The role also contributes to the creation and maintenance of knowledge base content and scalable learning resources, helping Tamara deliver a customer-centric learning experience in a fast-paced fintech and contact center environment.