Job description

The Senior Commercial Excellence Manager (Q-Commerce Category Excellence) leads regional category excellence across multiple markets for Careem’s Quick Commerce (Q-Commerce) business, setting best practices for assortment, pricing, and promotions while driving collaboration with Product & Tech, Marketing, Operations, Finance, and Supply Chain to deliver growth, profitability, availability, waste reduction, and fulfillment efficiency. The role defines and executes the regional category strategy, leads annual planning with clear KPIs for growth, profitability, and customer satisfaction, and builds scalable playbooks that can be localized by market. It partners with Product & Tech to improve catalog visibility, pricing tools, and merchandising experiences in-app; collaborates with Marketing on impactful campaigns and visibility across customer journeys; and works with Finance & Strategy to own category P&L, optimize margins, and plan long-term growth. The position leads negotiations with global FMCG manufacturers and key local suppliers to secure competitive terms, drives joint business planning including co-marketing, exclusives, and innovation, and establishes partnerships that scale across Careem’s footprint. It develops best-practice toolkits and processes, mentors Category Managers and Associates to raise performance standards, champions data-driven decision-making to turn insights into action, anticipates customer needs and market trends to expand assortment depth and relevance, and explores growth levers such as private label, exclusives, and mission-based shopping (weekly shops, top-ups, convenience) to make Careem the first choice for groceries and essentials.