Key responsibilities

• Lead site operations and data center engineers, ensuring 24x7 coverage and efficient task execution.
• Oversee hardware installation, maintenance, and troubleshooting of servers, networking equipment, and structured cabling systems.
• Execute small-scale projects independently and collaborate with management for larger initiatives.
• Monitor and manage ticketing queues, escalations, and blocking issues to maintain operational continuity.
• Supervise racking, stacking, and commissioning of new rack deployments in line with design standards.
• Ensure adherence to Oracle’s data center policies, compliance frameworks, and health and safety processes.
• Perform system board-level repairs and fault diagnosis to meet SLAs.
• Plan and commission new rack positions and contribute to the design and fit-out of new white spaces.
• Maintain detailed documentation of site operations, procedures, and audit findings.
• Coordinate with cross-functional teams including networking, compute, and compliance to resolve technical issues.
• Support audits and site inspections, ensuring strict compliance with regulatory and corporate standards.
• Manage and participate in shift rotations, providing on-call support and emergency response when required.
• Drive continuous improvement in processes, documentation, and technical best practices.
• Act as a technical escalation point for complex hardware, cabling, and infrastructure issues.