Job description

The Team Lead – Auto Finance and Bank Evaluation at Dubizzle Cars, part of the Dubizzle Group alongside Bayut and other classified marketplace brands, is responsible for overseeing bank evaluations and auto finance operations while managing team performance through clearly defined Key Performance Indicators (KPIs) and vendor management through key account relationship management. The organization operates one of the UAE’s most widely used online classifieds ecosystems, connecting more than 123 million monthly users across the seven emirates through multiple digital platforms. The role supervises the Affiliates Team and monitors the performance of Account Managers responsible for auto finance and bank evaluation activities. The position includes providing guidance, coaching, and constructive feedback to Account Managers to ensure adherence to quality standards and continuous performance improvement. The Team Lead sets and tracks individual and team performance targets related to auto finance and evaluation activities and implements operational strategies to maximize productivity and ensure targets are achieved or exceeded. Responsibilities include maintaining personal performance targets in evaluations and finance operations while simultaneously managing overall team output. The role ensures timely reporting and daily monitoring of Account Manager activities by implementing workflow tracking processes and systems that maintain operational efficiency. The position also leads onboarding and training processes for new bankers, auto dealers, and freelancers, ensuring their successful integration into the auto finance and evaluation operations. The role involves developing and maintaining partnerships with dealers located in the Abu Dhabi and Al Ain regions and driving growth in finance and insurance (F&I) revenue streams through these relationships. The Team Lead prepares detailed weekly reports for the Line Manager outlining team performance, operational achievements, challenges, and improvement recommendations, while conducting financial and operational data analysis and trend analysis to identify improvement opportunities. The role requires experience in banking environments providing auto loans and performing bank evaluation processes, strong familiarity with computer systems, and practical experience in customer service operations and training techniques. Effective communication skills in Arabic and English are required to coordinate with internal teams, dealers, financial institutions, and external partners while supporting customer satisfaction and sales performance in a goal-oriented environment.