Job description

The Engineer Fixed Core & IPTV Support is responsible for monitoring and maintaining the Fixed Voice & IPTV platform within DU’s telecommunications infrastructure. The role includes 24/7 KPI monitoring, handling incidents and trouble tickets, and ensuring compliance with DU network standards. The engineer provides first-level technical support and collaborates with vendors and internal teams to troubleshoot and resolve issues. Responsibilities include working with IPTV Headend devices like DCM DRD, MFP, MUX, and VOD servers, supporting project/service handover from SOC, maintaining up-to-date system documentation, and ensuring effective stakeholder communication. The role demands knowledge of SIP protocol, IGW nodes, and proficiency in Nokia & Huawei ATCA IGW, SBC, and associated network platforms. The engineer is expected to operate effectively in a high-pressure 24x7x365 environment and support field teams with IPTV node issues and customer complaints.