Job description

The Solutions Consultant at Lucidya operates at the intersection of customer needs and AI-driven CX intelligence solutions. The role requires developing a hands-on understanding of Lucidya’s AI-native platform, which autonomously manages the entire customer lifecycle from engagement to retention and growth. The consultant translates complex business problems into clear, actionable solutions using proprietary NLU capabilities trained on multilingual conversations. The position involves partnering with Sales to uncover customer requirements, designing solutions that address both technical and business challenges, leading product demonstrations, workshops, and presentations, executing Proof of Concepts (POCs), responding to RFIs and RFPs, and ensuring smooth customer onboarding. The consultant also communicates market feedback to Product, Engineering, and Marketing teams, supports account growth by identifying expansion opportunities, and helps refine messaging and positioning based on customer interactions. Fluency in Arabic and English is required, and experience in B2B SaaS is essential. Tools used include HubSpot, PowerPoint, and Excel.