Job description

IT Services at First Abu Dhabi Bank depend on clear processes, and this Abu Dhabi analyst writes the documentation, workflows, knowledge articles and self-service guidance that make them work. Business requirements for process improvement and automation are collected and documented, and workflow modelling sessions help teams agree on end-to-end use cases. Process outputs and service levels are reviewed against agreed targets, with maturity assessments highlighting areas of concern. Major incident management falls within scope too, tracking adherence to process and escalation requirements and preparing details for post-mortem reviews. Data extracts and high-level analysis feed reports, and trends point to where processes and deliverables can improve. Project management tools need administering, and practice frameworks and guidelines are built with the team. A university degree in Computer Science or equivalent and 2-3 years of relevant experience are required, along with statistical software skills, data visualisation and strong technical writing. Knowledge of Agile, waterfall and iterative methods, design thinking and Cloud/AWS platforms is expected, and the position is reserved for UAE Nationals.