Job description

The Trainee Relationship Officer (Inbound Customer Service – Banking) role supports Emirates NBD’s nationalization strategy by onboarding UAE Nationals to deliver high-quality customer service within the contact center. The position involves handling inbound customer calls professionally, providing accurate information on banking products and services, addressing inquiries, resolving requests and complaints, logging and routing service tickets to appropriate departments, and ensuring strict adherence to company procedures, data privacy, and information security standards. This role operates in a dynamic customer-facing environment, requiring attention to detail, professionalism, and the ability to work under pressure while maintaining service excellence.