Abu Dhabi Commercial Bank (ADCB)
Manager – Business Support
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 5 - 10 yrs
- Urgent
Job expiry date: 15/05/2026
Job overview
Date posted
31/03/2026
Location
Abu Dhabi, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
15/05/2026
Job description
The Manager – Business Support at ADCB is responsible for overseeing operational support for Relationship Managers within Commercial Banking. The role focuses on enhancing customer experience, managing service delivery, supporting credit processes, and identifying cross-selling opportunities while improving operational efficiency.
Required skills
Commercial Banking Operations
Customer Relationship Management
Business Support Operations
Team Leadership
Service Level Management
Credit Process Support
Cross-Selling & Revenue Generation
Client Onboarding
Operational Excellence
Data Analysis & Reporting
Stakeholder Management
Digital Banking Adoption
Customer Experience Management
Process Improvement
Complaint Resolution
Key responsibilities
- Oversee customer maintenance requests and handle queries and complaints
- Monitor service metrics and implement improvements to enhance customer satisfaction
- Ensure adequate support coverage for Relationship Manager locations
- Manage team supporting documentation and client financial analysis
- Support credit process operations including memo preparation and reviews
- Use data insights to identify cross-sell opportunities
- Educate clients on digital banking platforms and services
- Conduct periodic spot checks to ensure service quality
- Monitor SLAs, TATs, and service standards
- Support revenue generation through enhanced client relationships
Experience & skills
- Minimum 6 years experience in customer-facing commercial banking role
- Bachelor’s degree in Business, Finance, or Accounting
- Strong knowledge of banking systems and operations
- Experience supporting credit processes
- Strong leadership and team management skills
- Excellent communication and stakeholder management abilities
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong analytical and problem-solving skills