Key responsibilities

• Lead the design, implementation and management of the Microsoft platform in line with IT goals and financial sector practice
• Define the strategic roadmap for Microsoft platform enhancements with senior stakeholders
• Align Microsoft platform architecture, features and roadmap with the Cybersecurity team
• Own the End User Productivity Microsoft stack, including Office 365, SharePoint Online, OneDrive, Endpoint Manager and Teams
• Coordinate with other technology teams to define and deliver Microsoft strategy
• Oversee ongoing updates to the Office 365 product suite
• Identify major Microsoft changes that require testing or infrastructure verification before implementation
• Drive adoption and awareness of Office 365 applications across the bank
• Plan, architect and report on Microsoft cloud migration with the Group Head of IT Infrastructure
• Investigate Microsoft service interruptions and communicate them promptly to Management
• Equip platform support resources with the training and documentation needed to resolve user issues
• Track Microsoft updates, releases and emerging technologies for relevance to the bank
• Administer the corporate cloud mobile device management solution
• Build internal knowledge base and training materials on Microsoft products
• Report high severity problems and unplanned outages to the Group Head of IT Infrastructure in line with incident management
• Perform root cause analysis on infrastructure issues and prepare detailed incident reports
• Mentor Infrastructure administrators and the Helpdesk team
• Manage assigned Infrastructure projects from inception to closure within budget and timeframes
• Harden applications and Windows Server operating systems in line with Information Security baselines
• Provide 24x7 on-call support for IT and cyber incidents as needed
• Maintain technical standards documentation and operational procedures