Key responsibilities

• Identifying key insurance company stakeholders and business process owners.
• Assessing existing IT support and analyzing current business processes and workflows.
• Designing and documenting business processes with software engineers, preparing ad-hoc business cases.
• Supporting transition and migration to new platforms based on stakeholder expectations.
• Contributing to project milestone planning and ensuring clear stakeholder communication.
• Facilitating workshops, demos, and project steering meetings.
• Defining testing scenarios and performing quality assurance.
• Responsible for sales and delivery of insurance propositions, building a strong team for UAE and regional growth.
• Developing short-term and long-term business plans for the insurance division.
• Leading sales efforts and growing the insurance platform's revenue.
• Managing project assignments, ensuring target achievement.
• Enhancing team capabilities through market trend analysis.
• Developing and sharing propositions with design and leadership teams.
• Collaborating across departments and with international teams as needed.
• Demonstrating leadership and responsibility in the Insurance team.
• Creating and launching new consumer revenue streams such as Insurance as a Service and Digital Insurance.
• Guiding product development and exploring new revenue opportunities.
• Driving commercial strategies for new products, partner networks, and customer adoption.
• Monitoring performance trends across financial, operational, and competitive domains.
• Overseeing operations and reviewing KPIs with key executives.
• Managing ongoing improvements to digital insurance services.
• Analyzing customer satisfaction across journeys and recommending improvements.