Mashreq
Lead - Account Management - Business Banking Proposition
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job overview
Date posted
26/11/2025
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Job description
The role oversees end-to-end account management within a Business Banking Proposition, ensuring delivery of FER and financial KPIs, executing welcome calls and regular service calls, scoping and nurturing accounts to grow profitability, and generating FX, Trade (including LC), Bank Guarantees, Insurance, and Investment revenue while maintaining agreed portfolio funding rates. It requires maintaining portfolio quality through timely updates of KYC, TL, AML, FP&I and governance adherence, as well as full compliance with regulatory requirements related to rates, schedules, documentation, and transactional inquiries. The mandate includes ensuring superior customer service, conducting conference calls with product advisors for high-potential clients, activating dormant accounts, and monitoring key service performance indicators. Operating within bank SOPs, priority banking standards, and governance frameworks, the job involves awareness of FX markets, global financial markets, trade and working capital offerings, and collaboration with branches, SME central teams, compliance, and governance units. Problem-solving responsibilities include SME first-point issue resolution, root cause analysis, reversal of charges through ADM, handling account maintenance and cheque book issuance, deviation recommendations, FX rate provision, and operational risk management through active reporting, analysis, and monitoring. The role requires reviewing customer relationships, bank policies, and financial objectives to inform decisions, ensuring adherence to operational boundaries, and contributing to enhancements in layout, design, customer satisfaction, and revenue generation.
Required skills
Key responsibilities
- Deliver FER and other financial KPIs by managing assigned accounts and executing welcome and service calls
- Scope, activate, nurture, and grow the profitability of all assigned accounts
- Generate FX, Trade (including LC), Bank Guarantees, Insurance, and Investment revenue
- Maintain and elevate funding rates across the portfolio base
- Update KYC, TL, and governance-related requirements in a timely manner
- Assist compliance, AML, FP&I, and governance units without tipping off customers
- Adhere to regulatory requirements related to rates, schedules, documentation, and transactional inquiries
- Maintain superior customer service, pre-empt issues, and provide proactive servicing
- Conduct conference calls with product advisors for high-potential clients and activate dormant accounts
- Monitor key service performance indicators to ensure service excellence
- Operate across phone, email, and mandatory face-to-face interactions within bank and priority banking guidelines
- Collaborate with branches, SME central teams, compliance, and governance units to support portfolio needs
- Apply knowledge of FX markets, global financial markets, trade, and working capital offerings in servicing clients
- Ensure adherence to SOP and deliver quality portfolio service
- Resolve complaints by explaining procedures and providing SME first-point information
- Perform root cause analysis and execute charge reversals through ADM when appropriate
- Review customer relationships, bank policies, and financial objectives to make informed decisions on account maintenance, cheque book issuance, deviations, and FX rate provision
- Manage operational risk through active reporting, analysis, and monitoring
- Recommend layout and design changes to enhance customer experience and operational flow
Experience & skills
- Hold a university degree applicable to business banking operations
- Possess 4+ years of experience in the Business Banking field
- Demonstrate strong knowledge of business banking products including FX, TWC, Insurance, and Investments
- Apply comprehensive understanding of KYC, TL, AML, FP&I, regulatory requirements, SOP, and governance frameworks
- Utilize familiarity with FX markets, global financial markets, trade products, and working capital offerings
- Execute tasks involving ADM-based charge reversals, account maintenance, cheque book issuance, and deviation recommendations
- Perform operational risk management through structured reporting, monitoring, and analysis
